We will collect and process the following personal data from you:
Information you give us
This is information about you that you give us by filling in forms on our Website/App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Website/App, subscribe to our service, search for a product, place an order on our Website/App, participate in discussion boards or other social media functions on or via our Website/App, enter a competition, promotion or survey, submit a query, and when you report a problem with our Website/App.
The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, login and password details.
Information we collect about you from your use of our Website:
We will automatically collect information from you each time you use our Website/App. This includes:
Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
Location data – we collect information through the Website/App as to your real time location to provide location services where requested or agreed to by you in order to allow tagging, allow check-in, deliver content, advertising or other services such as event information that are dependent on knowing where you are. This information is/may also be collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the site/App.
Delivery of location services will involve reference to one or more of the following: (a) the coordinates (latitude/longitude) of your location; (b) look-up of your country of location by reference to your IP address against public sources; and/or (c) your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier.
Information we receive from other sources.
This is information we receive about you:
- If you use any of the other websites or apps we operate or the other services we provide.
- Where you use the meditation services of other Heartfulness organisations around the world
- From third parties we work closely with.
In this case we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
We will be combining the data we receive from other Heartfulness organisations when you register for events online or in our meditation centres, when you make enquiries through email, Website/App or other communication channels or when you volunteer with any of our affiliate organisations.
We are working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.